Respond.io Launches Voice AI Agents to Automate Business Calls
Respond.io, an AI-powered conversation management platform, announces the launch of Voice AI Agents to help medium to large businesses manage customer calls and voice interactions in one inbox.
For decades, customers have been trapped in endless phone menus and lifeless robotic systems, which misunderstand context and waste time. Respond.io’s Voice AI Agents eliminate that frustration, replacing outdated interactive voice response (IVR) systems and legacy call centers with intelligent, context-aware automation.
Respond.io’s Voice AI Agents can:
Handle inbound calls without human intervention
Integrate seamlessly with existing business workflows and CRM
Interpret and respond to customer voice messages with context across various platforms
Summarize call outcomes and support conference calls
Auto-detect and switch between 32 languages during calls
Additionally, real-time call handovers between AI and human agents, as well as call transfers to another team member, will be introduced soon. This deep integration eliminates the need for third-party legacy tools, making many existing standalone features unnecessary.
“Voice remains the most human channel. Customers turn to it when they need answers fast. With Voice AI Agents, we’re not fixing old systems; we’re replacing them entirely. Just generating a realistic voice isn’t the real challenge today. It’s the workflows behind it that matter. The more accurate and context-aware they become, the less it matters whether a human or an AI Agent is solving your problem,” – Gerardo Salandra, CEO & Co-Founder of respond.io.
Respond.io already powers business calls globally with integrated VoIP and WhatsApp Business Calling API. Voice AI Agents operate within this same call stack, allowing both AI Agents and human agents to handle calls from a single platform. Unlike other fragmented solutions, respond.io unifies all major communication channels, including calls, chats, SMS, emails, and CRM, in one unified inbox, helping businesses scale and drive revenue without juggling multiple tools.
About respond.io
Respond.io is an AI-powered platform that unifies messaging, calls, email, and CRM to help businesses deliver faster responses, improve customer engagement, and drive revenue. Trusted by 10,000+ brands in 126 countries — including Toyota, McDonald’s, British Airways, Radisson, Hertz, and Decathlon — the platform powers millions of conversations daily with 99.999% uptime. Founded by former IBM, Google, and Kodak Alaris executives, respond.io combines proven reliability with advanced AI to transform how businesses connect with customers and scale.
For more information, please visit: https://respond.io/